From the navigation ribbon, click on the icon «New», then «After-sales request»

  • A window is displayed on the screen that allows you to enter the concerned product(s) by entering the product reference. If several products are referenced under this number, you will need to choose the manufacturer of your product and then choose the exact reference.

  • Once this step is validated, a blank form appears on the screen and allows you to enter all the information about the distributor, the user, the device, the type of request, the problem encountered, etc.

  • The function allows you to attach files (purchase invoice, repair ticket) in electronic format.

  • When the entry is complete, and after "saving", the file is being checked automatically to make the file "Valid" or "Invalid".