How to manage repairs / interventions?

How to fill in a date?
When declaring repairs, you have to enter a number of dates: date of purchase, repair date ... to save time and avoid scrolling the calendar month by month...
Fri, 14 Dec, 2018 at 1:38 PM
What are the different status codes?
Please find attached the reference table with the different status codes. 
Fri, 17 Aug, 2018 at 1:54 PM
How do I access the after-sales request function?
This function is usable for AGORA customers whose manufacturer(s) have authorized them to use this service. It has been deployed to improve the management ...
Mon, 17 Dec, 2018 at 1:47 PM
How to retrieve a mandate?
In the AGORA portal, in the "Repairs" tab, then in the "Mandate" tab, click on "Mandate Tracking". On the search screen th...
Fri, 17 Aug, 2018 at 2:01 PM
How do I create a new after-sales request?
From the navigation ribbon, click on the icon «New», then «After-sales request» A window is displayed on the screen that allows you to enter the c...
Mon, 17 Dec, 2018 at 2:15 PM
How can I get a refund under warranty for a spare part?
It is first necessary to create a repair under warranty (ISG). There are two ways to create a repair under warranty:     1- Click on the "new&q...
Mon, 17 Dec, 2018 at 2:22 PM
The page I’m trying to print only prints partially
WINDOWS 7: When trying to print a page on AGORA, you might only be able to see part of it. The right side of the page is cut off. This problem is...
Mon, 17 Dec, 2018 at 2:30 PM
What are the different statuses in the after-sales requests?
The reading of the statuses is direct and fast for the user according to the legend below: The files go to different statuses according to their validit...
Mon, 17 Dec, 2018 at 2:41 PM
How to manage my Mission Orders
The principle is as follows: Upon acceptance of a mandate, it is closed, and an after-sales file is opened. You can, using status codes, update your...
Fri, 17 Aug, 2018 at 1:45 PM
How to access the Repair Reports function?
To access the "Repair Reports" function, select the "Repairs" navigation pane and then select "Repair Reports".
Mon, 17 Dec, 2018 at 2:57 PM