V2 - How to manage repairs / interventions?

How to fill in a date?
When declaring repairs, you have to enter a number of dates: date of purchase, repair date ... to save time and avoid scrolling the calendar month by month...
Fri, 14 Dec, 2018 at 1:38 PM
What are the different status codes?
Please find attached the reference table with the different status codes. 
Fri, 17 Aug, 2018 at 1:54 PM
How to retrieve a mandate?
In the AGORA portal, in the "Repairs" tab, then in the "Mandate" tab, click on "Mandate Tracking". On the search screen th...
Fri, 17 Aug, 2018 at 2:01 PM
How can I get a refund under warranty for a spare part?
It is first necessary to create a repair under warranty (ISG). There are two ways to create a repair under warranty:     1- Click on the "new&q...
Mon, 17 Dec, 2018 at 2:22 PM
The page I’m trying to print only prints partially
WINDOWS 7: When trying to print a page on AGORA, you might only be able to see part of it. The right side of the page is cut off. This problem is...
Mon, 17 Dec, 2018 at 2:30 PM
How to manage my Mission Orders
The principle is as follows: Upon acceptance of a mandate, it is closed, and an after-sales file is opened. You can, using status codes, update your...
Fri, 23 Aug, 2019 at 10:55 AM
How to access the Repair Reports function?
To access the "Repair Reports" function, select the "Repairs" navigation pane and then select "Repair Reports".
Mon, 17 Dec, 2018 at 2:57 PM
How do I create a new repair report?
From the toolbar, click on the "New" icon, then "Repair Under Warranty Report" Once this step is validated, a blank form ap...
Mon, 17 Dec, 2018 at 3:47 PM
What are the different statuses in the Repair Reports?
Mon, 17 Dec, 2018 at 3:50 PM
What is the link between a mandate and the corresponding repair report?
If the repair comes from a mandate, and you want to display this corresponding mandate, a simple click on the job order number in the repair report allows y...
Mon, 17 Dec, 2018 at 3:55 PM