To create a new refund or exchange request, in the banner click on the feature: "Refund or exchange request".



After clicking on the feature, a wizard appears inviting you to enter the product reference:



Check the box corresponding to the desired device, then click on "OK".


The request is created.

Now you have to fill in the necessary information in each category.


When a request is valid, an arrow appears in the banner.

Click on the arrow to send the request to the manufacturer.




It is also possible to create an RoE request from a warranty report by clicking on "Convert into Refund or Exchange request":