To create a new refund or exchange request, in the banner click on the feature: "Refund or exchange request".

After clicking on the feature, a wizard appears inviting you to enter the product reference:

Check the box corresponding to the desired device, then click on "OK".

The request is created.

Now you have to fill in the necessary information in each category.

When a request is valid, an arrow appears in the banner.

Click on the arrow to send the request to the manufacturer.

It is also possible to create an RoE request from a warranty report by clicking on "Convert into Refund or Exchange request":