There are 2 ways to close a repair file: with warranty report or without warranty report.
- Without Warranty report
The Partner may at any time close the intervention file without WR (e.g. if the consumer does not follow up........)
=> click on the "Close without WR" function
=>a confirmation pop-up opens and asks you to choose the closing reason
=> click on "Closed work order without WR"
The repair file is closed and the work order changes to "Closed without WR”.
- With Warranty report
=> Click on the "Close with WR" function
=> A pop-up opens and asks for confirmation
=> As soon as the confirmation is made, the warranty report is created with all the information from the repair file.
=> The repair file is closed and the work order changes to "Closed with ISG".
The Warranty report opens immediately, the information to be corrected appears in red.