V3 - How to manage the repair?

V3 - Presentation of the "Repair" module
Only customers authorized by the manufacturer(s) may use this module. In the Agoraplus home screen, there are 2 dedicated widgets: - New Work orders -...
Mon, 30 Sep, 2019 at 4:43 PM
V3 - How to manage my work orders?
You can accept or refuse your work orders directly from Agoraplus home screen: You can also access the list of work orders, by choosing the "R...
Mon, 30 Sep, 2019 at 4:43 PM
V3 - How do I export the work orders to my internal software?
AGORA allows the export of each work order individually or all at the same time.     To export a single work order, simply click on the corresponding lin...
Thu, 19 Sep, 2019 at 12:15 PM
V3 - How do I manage my repair file?
As soon as the work order is accepted, the repair file is created and opens immediately in the workspace, in a new tab. Repair File organisation ...
Thu, 19 Sep, 2019 at 12:41 PM
V3 - How do I close a repair file?
There are 2 ways to close a repair file: with warranty report or without warranty report. Without Warranty report The Partner may at any time cl...
Thu, 19 Sep, 2019 at 12:56 PM
V3 - How to find a Repair file?
From the "Repair" icon, choose "Intervention file": The list of repair files is displayed in the workspace: 1- Banner:...
Thu, 19 Sep, 2019 at 1:00 PM
V3 - How to create a new Warranty report?
It is possible to create a new warranty report by clicking in the banner on the feature: "New Warranty Report" Then you have to choose if it is: ...
Wed, 20 Nov, 2019 at 4:15 PM
V3 - How do I manage my warranty reports?
When warranty reports are in progress, they are displayed in a dedicated widget on the home page: You can directly access a report under warranty b...
Thu, 19 Sep, 2019 at 4:22 PM
V3 - How to access reports under warranty?
To access this category, simply click on the "Repair" icon and then "Warranty Reports": The warranty reports list is displayed ...
Thu, 19 Sep, 2019 at 4:28 PM
V3 - What are the various statuses of warranty reports?
As long as the warrantyreport has not been transmitted to the manufacturer, it remains in the status "not transmitted". As soon as the warra...
Fri, 20 Sep, 2019 at 8:41 AM