V3 - How to manage the repairs for Groupe SEB?

V3 - [SEB] How to create a repair file?
To create a new Repair file, click on the "New Repair" button in the banner. Video available at the bottom of the page. A creation wizar...
Fri, 1 Oct, 2021 at 3:40 PM
V3 - [SEB] How to modify a repair file?
For each modification made in the repair file, do not forget to save by clicking on the 'Save' button in the banner. In the repair file, the cor...
Wed, 21 Oct, 2020 at 3:05 PM
V3 - [SEB] How to create an order from a repair file?
Open the repair file, then go to the "Parts list" section: Video available at the bottom of the page. - enter the part number or - choose...
Mon, 9 Nov, 2020 at 8:55 AM
V3 - [SEB] How do I place an additional order on a repair file?
It is only possible to place a 2nd order on a current file when the first order has been received. To place a second order for a part in a current repai...
Wed, 21 Oct, 2020 at 3:33 PM
V3 - [SEB] How to close a repair file with a warranty report?
Attention: You cannot close a file with warranty report if a part or product is on order. Check that the end date has been filled in before closing. Th...
Mon, 9 Nov, 2020 at 12:36 PM
V3 - [SEB] How to transfer a warranty report?
When the report is valid, click on the "Transfer" function in the banner. It is also possible to transmit several warranty reports at the...
Wed, 21 Oct, 2020 at 4:05 PM
V3 - [SEB] What is the status on the repair file?
For each action performed, a new status is added to the status list. Thus the SP can know at any time the status of his file:
Tue, 17 Nov, 2020 at 6:08 PM
V3 - [SEB] What are the different statuses of the repair file?
List of status:
Tue, 18 May, 2021 at 5:30 PM
V3 - [SEB] How do I search for a repair file?
To access the list of repair files, click on the "Repair" icon, then select "Repair files" from the sub-menu: Video available at the bo...
Fri, 6 Nov, 2020 at 1:23 PM
V3 - [SEB] How to set up the automatic transfer of Warranty reports?
Click on the pictogram at the top right and choose "My Settings": In the "Warranty Reports" category, for Intervention under Wa...
Fri, 20 Nov, 2020 at 2:13 PM