Support Agoraplus

Getting Started 5

• Minimum requirements to install AGORA Plus
• How do I open an AGORA account?
• How do I install AGORA Plus on my PC?
• How to install AGORA Plus on my smartphone
• How to find the prices?

I am blocked 10

• How to contact the support?
• How do I find my AGORA account or my password?
• I cannot access AGORAPLUS since the last update
• How do I retrieve my password?
• I cannot access AGORA Plus since the last update

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Documentation (User Guides, Terms of Use... 3

• V3 - User Guide Agoraplus V3
• V3 - User Guide Agoraplus Mobile App
• Terms of Use Agoraplus

V3 - General Information 5

• V3 - The concepts
• V3 - How to use the features of the homepage?
• V3 - How to access the manufacturer's area?
• V3 - VAT identification number
• How to customize the home page

V3 - How to access the documentation? 4

• V3 How to search for a device or a spare spart?
• V3 - How to consult the documentation of a product?
• V3 - How to consult a part sheet?
• V3 - How to search for an accessory from a product?

V3 - How to create and manage orders? 8

• V3 - How to add a part to your basket?
• V3 - How to consult the parts in the basket and refresh prices?
• V3 - How to get your supplier price from the basket?
• V3 - How to transform your basket into an order?
• V3 - How do I track my orders?

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V3 - How to manage the repairs? 10

• V3 - Presentation of the "Repair" module
• V3 - How to manage my work orders?
• V3 - How do I export the work orders to my internal software?
• V3 - How do I manage my repair file?
• V3 - How do I close a repair file?

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V3 - How to manage the repairs for Groupe SEB? 14

• V3 - [SEB] How to create a repair file?
• V3 - [SEB] How to modify a repair file?
• V3 - [SEB] How to create an order from a repair file?
• V3 - [SEB] How do I place an additional order on a repair file?
• V3 - [SEB] How to close a repair file with a warranty report?

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V3 - How to manage refund or exchange requests? 4

• V3 - How to access to refund or exhange requests?
• V3 - How to create a Refund or Exchange request?
• V3 - How do I view the list of refund or exchange requests?
• V3 - What are the different statuses of refund or exchange requests?

How do I manage my account information? 5

• How to connect to your Agoraplus admnistration account?
• How to change my password?
• How do I change my contact information?
• How do I update my manufacturer accounts?
• V3 - How can I request a manufacturer account? (outside of France)

What is the payment information? 3

• How can I consult my invoices?
• How can I pay an invoice?
• What are the payment methods?

How to manage my license pack information? 4

• How do I subscribe to a license pack?
• How do I renew my license subscription to AGORA ?
• How to add a manufacturer and update my license pack for this new manufacturer?
• How do I buy a licence pack with a promotional code?

API - Repair management (service providers) 2

• API MDA (major domestic appliances) Processus
• API Process SDA (Small domestic appliances)

Presentation of the Reparateurs.org website 0

How to manage the information appearing in the directories? 0

Starting up 2

• How do I install AGORA Plus beta for Candy Haier deployment?
• What do you do once you received the connection email?

Mobile application startup 3

• How to download the AGORAPLUS version on your mobile or tablet?
• How do I log in to the mobile application?
• User guide

Uses of the mobile application 7

• How to search for a part? An appliance?
• How do I get an exploded view? A bill of materials? A bill of materials from an exploded view?
• How to save documentation
• How to obtain information on a part including its price?
• How to add a part to the basket?

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